PoppyDog Help Center

Common problems

I've made some changes but they seem to have been ignored

Try closing your browser down and opening a new one. Once you've done this you should see the changes that you've made.

Logging on with my Password Protector or Registration System results in strange behaviour

This will be because you have not set up the PoppyDog startup web page correctly. See below for

What exactly is the PoppyDog startup page?

The startup web page is a brand new web page that you need to add to your web site in order for some of the more of the advanced features to work on our tools, in particular the Password Protector and the Registration System. The web page is nothing to do with your existing web pages and your visitors will never get to see it. You must create it from scratch using the wizard or the html code that we provide. You will see reference to the startup page and a link to the wizard on the 'URL/Code Paste' pages where relevant.

Why can't I block IP addresses?

Blocking IP addresses is not not a good idea and we have disabled the feature. This is because the IP address obtained by a web server is not actually unique (as is commonly thought). The reason for this is that ISP's normally manage a pool of IPs that are handed out to clients as they connect. Sometimes a request from the same user can come from a different IP, and sometimes many users can share an IP. Proxies make the situation worse. Hence blocking an IP address often results in many innocent users being blocked.

Many of our tools are integrated with the Registration System. Therefore the best way to secure your tools is to ask people to register first. When they register get them to verify their email address. You can even review all new registrations . These options are found on the 'Registration System' | 'Configure' page.

I've added a CSS stylesheet and now my web pages are not displaying properly

The reason for this will be because there is something wrong with your CSS stylesheet. Little CSS mistakes can cause browsers to go crazy and fail to display the web page properly, if at all. Common mistakes are:

• forgetting { or } brackets
  e.g. having h4 color:#000000 font-size:12px;} instead of h4{color:#000000 font-size:12px;}
  
  
• leaving off the # when defining a color
  e.g. having color:FFFFFF instead of color:#FFFFFF
  
  
• leaving off the ;
  e.g. having h4{color:#000000 font-size:12px;} instead of h4{color:#000000; font-size:12px;}

Can I display a forum in a tree like structure

At present we do not supprot this style of forum board.

Will you host my web site

At present we do not do web site hosting.