You need to monitor your PayPal account and keep an eye on the payments. Sometimes PayPal asks you to manually accept a payment. Sometimes you might find that payments have been disputed in which case you'll want to delete/downgrade the corresponding membership.

Someones payment has been refunded/cancelled/rejected but they are still members. How can I delete or downgrade their membership?

Obtain the invoice number as given on the payment details on your PayPal account
On the PoppyDog Registration Payment Service Control Panel and click the 'Manual Override' button
On the page that is displayed, simply enter the invoice number. Details of the membership will then appear, together with options to delete,accept,upgrade or downgrade the membership (where applicable)

I need to manually accept or upgrade a membership registration

Obtain the invoice number as given on the payment details on your PayPal account
On the PoppyDog Registration Payment Service Control Panel and click the 'Manual Override' button
On the page that is displayed simply enter the invoice number. Details of the membership will then appear, together with options to delete,accept,upgrade or downgrade the membership (where applicable)

How do I change the colors/style/logo of the payment pages?

As the payment pages are generated by PayPal, you need to log onto your PayPal account and use their tools to change the colors used on the payment pages.

I need help with my PayPal account

Unfortunately we cannot help you with any PayPal related problems. If you have any questions about PayPals service then please visit PayPals help and support center.